Website Terms of Use & Complaints Procedure

Website Terms of Use 

By accessing this website you agree to these Terms of Use. 

Whilst every effort is made to ensure information contained on this website is accurate and up to date, DRIVEwithPaul Ltd cannot guarantee that descriptions, specifications, mileage, prices or availability are entirely free from error. 

Vehicle specifications may vary and prospective purchasers should satisfy themselves regarding the accuracy of any information provided before entering into any agreement. 

Nothing contained within this website constitutes legal, financial or regulated financial advice. 

All photographs, written descriptions and other content remain the property of DRIVEwithPaul Ltd unless otherwise stated and may not be reproduced without permission. 

DRIVEwithPaul Ltd reserves the right to amend, remove or update information on this website without notice. 

COMPLAINTS PROCEDURE 

At DRIVEwithPaul Ltd we aim to provide an honest, straightforward and professional service. If we fall short of the standards you reasonably expect, we would like the opportunity to resolve the matter promptly and fairly. 

Complaints may be made by: 

  • Telephone 

  • Email 

  • Written correspondence 

Please provide: 

  • Your name and contact details. 

  • Details of your complaint. 

  • The vehicle or service involved. 

  • Copies of any relevant documentation where appropriate. 

We will acknowledge your complaint as soon as reasonably practicable and aim to provide a substantive response within fourteen days. 

Where additional investigations are required, we will keep you informed regarding progress and anticipated timescales. 

We are committed to resolving complaints fairly, reasonably and professionally and will always seek an amicable resolution wherever possible.